Bonus Terms and Conditions

Who can claim an offer and how it is credited

These Bonus Terms and Conditions apply to every bonus, free spins allocation, cashback credit, tournament prize and other promotional offer made available to you at Hot Streak Casino. They form part of our general Terms and Conditions. Where an individual promotion is published with its own rules, those rules apply alongside these terms, and if the two conflict, the rules published with that promotion take priority.

Offers are open only to registered account holders aged 18 or over whose account is open, registered in their own name and in good standing. We hold a gaming licence and verify the accounts we hold, so we may ask you to complete identity and source of funds checks before a bonus is credited or before a balance built from it is paid out.

• One per person. Unless the offer says otherwise, each promotion may be claimed once per person, household, address, payment method, device and IP address.
• Opt in where asked. Some offers are credited automatically; others need you to opt in, or to enter the promotional code shown with the offer, before you deposit or play.
• Qualifying deposits. Where a deposit is required, it must meet the minimum shown in the cashier and use a payment method that is eligible for the offer. Excluded methods are listed in the cashier.
• Offer windows. Each promotion runs for the period published with it. Deposits made or play completed outside that period do not qualify.
• Targeted offers. We may make an offer available only to selected players, and only for the time stated in the message we send you. Offers cannot be transferred to another account.
• Marketing settings. While promotional contact is switched off in your account, or while a break from play is in place, we will not send you offers.

If an offer you expected has not appeared in your balance, contact our live chat or e-mail support@casino-hotstreak.co.uk and we will look at the account records with you.

Wagering requirements and how your play is counted

Most bonuses carry a wagering requirement: a total amount of qualifying stakes you need to place before bonus funds, or winnings made with them, become cash you can withdraw. The multiple that applies, the amount it is calculated on and the time you have to complete it are published with each offer and shown in the bonus area of your account.

Games do not all count towards wagering at the same rate, and some are excluded from bonus play altogether. The contribution rate for each category is published with the promotion. If you are not sure whether a game counts, check the rules of the offer before you stake.

Where your balance holds both cash and bonus funds, stakes are taken in the order set out in the cashier, and wagering is tracked against the bonus until it is completed, cancelled or expired. Bets that are voided, cancelled, refunded or settled as a push do not count towards the requirement.

Play that carries little or no risk is also discounted. That includes covering both sides of an even-money bet and low-margin stakes placed only to clear a requirement. We may remove such stakes from your wagering total.

Limits while a bonus is open, expiry and cancellation

While a wagering requirement is open, the limits published with the offer apply to your play, so that every player clears a bonus on the same basis.

• Maximum stake. Staking above the limit shown with the offer may lead to the bonus and any winnings from it being removed.
• Excluded games. Some titles, including certain jackpot, feature-buy and live games, do not count towards wagering or cannot be played with bonus funds.
• Conversion caps. Where an offer caps the amount that can be converted to cash, any balance above that cap is removed when the bonus completes.
• Withdrawals. Asking to withdraw while a wagering requirement is open ends the bonus: the bonus and the winnings tied to it are removed and your cash balance is paid out.
• Your own limits. Deposit, loss and session limits set in your account continue to apply and are never lifted by a promotion.

Each bonus and each batch of free spins has a life shown in your account. If the wagering requirement is not met, or free spins are not used, within that period, the bonus and any winnings still tied to it are removed. Your cash balance is not affected.

You can cancel a bonus from the bonus area of your account, or by asking us through live chat or at support@casino-hotstreak.co.uk. Cancelling forfeits the bonus funds and any winnings still attached to the wagering requirement, so look over your balance first.

Fair play, misuse and how decisions are made

Promotions are offered for the individual entertainment of our players. Where an account, or a group of accounts, uses offers in a way they were not intended for, we may act on the bonus, the balance and the account itself.

• Opening or using more than one account, or acting with other account holders to claim the same offer.
• Giving registration details that cannot be verified or that belong to someone else.
• Funding play with a payment method that is not in your own name, or reversing a deposit after a bonus has been claimed.
• Using scripts, bots or automated play to place bets or clear wagering.
• Taking advantage of a pricing, game or offer error instead of telling us about it.

Where we identify any of this, we may remove the bonus and the winnings made with it, suspend or close the account, and hold a balance while our checks are completed. Each case is looked into on its own facts, using the records held on the account, and we will tell you the outcome and the reason for it. If you disagree, our complaints procedure explains how to take the matter further.

We may change, pause or withdraw a promotion at any time. Where a bonus has already been credited, we will honour the terms that applied when you claimed it, unless we have to act on fraud or a legal or regulatory requirement.

Safer gambling and getting in touch

Play at Hot Streak Casino is for adults aged 18 or over, and a bonus should never be a reason to stake more than you planned. Your account holds deposit and loss limits, session reminders, time-outs and self-exclusion, and promotional contact can be switched off at any time. If you take a time-out or self-exclude, we close any open bonus and stop sending you offers.

Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline, and GamStop lets you block yourself from online gambling sites that take part in the scheme. Our team can point you to any of these services.

If anything on this page is unclear, use the live chat on the site or e-mail support@casino-hotstreak.co.uk and we will go through the bonus on your account with you.