Cookies Policy

What cookies are and why we use them

A cookie is a small text file placed on your computer, tablet or phone when you visit a website. It lets the site recognise your browser on the next page you open, or on your next visit, so that it does not have to ask you the same questions twice.

We also use technologies that work in a similar way: tags and pixels that record whether a page has loaded, local storage that keeps a small amount of information inside your browser, and software kits built into our mobile apps. Where this policy says cookies, it covers all of these.

We set cookies for four broad reasons:

• Running the site. Keeping you signed in, moving you between the lobby and the cashier without losing your session, and spreading traffic across our servers.
• Security and compliance. Spotting unusual sign-in attempts, preventing misuse of payment methods, and supporting the account and identity checks we are required to carry out as the holder of a gaming licence.
• Measuring and improving. Seeing which pages are used, where they load slowly, and where customers stop part way through a form.
• Remembering your choices. Your language, your preferred lobby layout, and whether you have already closed a message.

This policy sits alongside our Privacy Policy, which sets out the wider picture: what personal data we hold about you, the legal grounds we rely on, how long we keep it and what rights you have over it.

The categories of cookies we use

We group the cookies on our site into the four categories below. Only the strictly necessary group is set without asking you first. Everything else runs solely if you agree to it in the cookie notice, and you may change that decision whenever you like.

Strictly necessary cookies

These keep the site working and your account safe. They hold your session while you move between pages, confirm that a request to the cashier came from your own browser, and help us block automated sign-in attempts. Because the site cannot be delivered without them, they do not rely on your consent, and they cannot be switched off from the cookie notice.

Performance and analytics cookies

These tell us how the site is used in aggregate: how many people opened a page, how long it took to load, and which step of a registration or deposit flow people leave. We use the results to fix errors and simplify pages. The reporting is grouped, not used to build a profile of you, and the site works the same whether you accept them or not.

Functionality cookies

These remember the choices you make so you do not have to repeat them. Examples include your chosen language, whether you prefer a list or a grid in the game lobby, and the fact that you have already dismissed an on-screen message. If you decline them, the site still works, but it will treat each visit as though it were your first.

Marketing cookies

These help us understand whether our advertising reaches the right audience and works as intended. They record that a visit followed an advert, measure whether a campaign led to a registration, and cap the number of times the same advert is shown to one browser. Some are set by advertising partners acting on our instructions; the current list is shown in the cookie notice.

How to manage cookies on our site and in your browser

You have two independent sets of controls: the cookie notice on this site, and the settings built into your browser or device.

The cookie notice on this site

When you first arrive, the notice asks whether you accept the optional categories. You can accept them all, reject them all, or choose category by category. The same panel can be reopened at any time from the cookie settings link in the site footer, where you can go through your current choices and change them. A withdrawal of consent takes effect straight away for anything set afterwards.

Your browser and device settings

Every current browser lets you control cookies independently of us. The exact wording differs, but the options are broadly the same:

• Delete the cookies already stored, for one site or for all sites.
• Block cookies set by parties other than the site you are visiting.
• Block all cookies, or ask to be prompted each time one is offered.
• Clear cookies automatically when you close the browser, or use a private browsing window.
• Switch on any advertising or tracking controls your device offers at operating-system level.

Look in your browser's own help pages for the current steps, and remember that settings apply to the browser and device you change them on, not to your account.

What happens if you block or delete cookies

Rejecting the optional categories is always your decision and does not affect your ability to use your account. Blocking cookies altogether, including the strictly necessary ones, is a different matter: parts of the site are likely to stop working.

• You may be unable to sign in, or you may be signed out as soon as you open a new page.
• The cashier may refuse to complete a deposit or a withdrawal request, because it cannot confirm that the request belongs to your session.
• Games may fail to load or may not save progress correctly.
• Preferences such as language and layout will reset on every visit, and the cookie notice will keep reappearing.
• Some security checks may flag your visit as unusual, which can slow down verification.

How to reach us about cookies

If you have a question about this policy, want to know more about a particular cookie, or believe the settings panel is not behaving as described, contact us and we will look into it.

1. E-mail support@casino-hotstreak.co.uk with a short description of the problem.
2. Or start a conversation with our team using the live chat on the site.
3. Tell us which browser and device you were using and what you were doing at the time, so we can reproduce it.

We may update this policy when we add or retire a cookie, or when the way we use one changes. The current version is always the one published here, and material changes are flagged through the cookie notice so that you can go through your choices again.