Terms & Conditions

Agreeing to these terms, and how we change them

These terms and conditions are the agreement between you and us whenever you open an account, deposit money or play a game on this site. By registering, you confirm that you have read them and that you agree to be bound by them. If there is anything here you do not accept, please do not use your account.

We update these terms from time to time, for example when we add a payment option, change a process, or need to meet a new legal or regulatory requirement.

• The version published on this page is the one that applies to your account.
• Where a change matters to you, we give notice by e-mail or by a message in your account before it takes effect.
• Playing after that date means you accept the updated terms.
• If you would rather not accept a change, you can ask us to close your account and withdraw any available balance, subject to the checks set out below.

Eligibility and your account

You are responsible for making sure you are allowed to hold an account with us. We may ask for proof of any of the points below at any time.

Who can open an account

1. You are 18 or over. Underage gambling is an offence, and we close any account where we find the holder is under 18.
2. You are resident in the United Kingdom and you give us your current home address.
3. You open the account in your own name, with accurate details, and you hold only one account with us.
4. The payment methods you use belong to you. We do not accept third-party cards, wallets or bank accounts.
5. You are not registered with GamStop and you are not subject to a self-exclusion with us.
6. You play for your own entertainment, not on behalf of anyone else and not as part of a business.

Keeping your login and details safe

Your username and password are personal to you. Keep them private, do not let anyone else use your account, and tell us straight away if you think someone has your login. Until you tell us, play and transactions carried out with your login are treated as yours. Please also keep your e-mail address, phone number and home address up to date, because we use them to reach you about your account and your payments.

Verification checks before your first withdrawal

Before we pay a first withdrawal, we confirm who you are. These checks protect your account, keep underage and duplicate accounts off the site, and help us meet our obligations on money laundering and safer gambling.

• Identity and age: a government-issued photo document showing your name and date of birth.
• Address: a recent document showing your name at the address on your account.
• Payment ownership: confirmation that the card, wallet or bank account you used belongs to you.
• Source of funds: where it is required, information about where the money you deposit comes from.

We may repeat any of these checks later, for example when your play changes, when you add a new payment method, or where we are required to. While a check is open we may hold a withdrawal or limit parts of your account. If the documents do not match your registered details, or they are not sent to us, we can keep the account closed and return deposits to their source.

Deposits, withdrawals and bonus offers

Deposits

You can deposit using the methods shown in the cashier for your account. Minimum and maximum amounts, and any fee a provider charges, are the ones displayed in the cashier at the time. Funds appear in your balance once the payment clears. An account with us is for play, not for holding or moving money.

Withdrawals

• We return money to the method you deposited with wherever that is possible. Where it is not, we pay to another method held in your own name.
• Withdrawal minimums, maximums and processing times are the limits shown in the cashier.
• A pending withdrawal may be held while a verification or payment check is open.
• Any active bonus and its wagering requirement must be settled first, as set out in the terms of that offer.

Bonuses and promotions

Every offer carries its own terms, published with the offer, and those terms apply alongside this page.

• Wagering requirements, qualifying games and how much each game contributes are stated in the offer.
• A maximum bet applies while bonus funds are in play, and both the bonus and any winnings from it carry an expiry date.
• Offers are limited to one per person, household and payment method.
• Where we find abuse of a promotion, such as betting patterns designed only to clear wagering, we can cancel the bonus and any winnings from it. Your own deposited funds stay available to you.

Safer gambling, self-exclusion and account closure

Gambling should stay affordable and under your control. The tools below sit in your account, and our team can set any of them for you if you prefer.

• Deposit limits for a day, a week or a month, plus the loss and session limits shown in your account.
• Reality checks and time-outs, from a short break to a longer pause.
• Self-exclusion for a minimum of six months, during which we close your account and stop sending you marketing.
• GamStop, a free service that blocks you from online gambling sites licensed in Great Britain.

Free, confidential help is available from GambleAware, GamCare and the National Gambling Helpline.

Closing or suspending an account

• You can close your account at any time through live chat or by writing to support@casino-hotstreak.co.uk.
• We may suspend an account while we look into a possible breach of these terms, a verification problem or unusual payment activity.
• We may close an account that has been inactive for a long period, after giving you notice, and we return any remaining balance.
• Where we close an account for a breach, we return your own funds once our checks are complete; bonus funds and winnings arising from the breach may be withheld.

Complaints, liability and governing law

If something goes wrong

Write to support@casino-hotstreak.co.uk with your username, the date and what happened, or start in live chat. We acknowledge complaints, look into them within a reasonable time, and tell you the outcome in writing. If you are not satisfied with our answer, you can take the matter free of charge to an independent dispute resolution service, and we give you its details with our final response.

Our liability

We take care to keep the site and the games running properly, but we cannot promise they will always be available without interruption. Where play or a transaction is affected by a fault, an error or a lost connection, we settle it using the records held in our systems, and we may void bets and correct balances affected by an obvious error. Our liability to you is limited to the funds held in your account, and nothing here excludes liability that cannot be excluded by law.

Governing law

These terms, and any dispute about them or about your account with us, are governed by the laws of England and Wales. None of this affects the rights you have as a consumer.