Contact Us

How to reach us

There are two ways to contact our support team:

• Live chat - open the chat window from any page of the site. The chat is staffed 24/7.
• E-mail - write to support@casino-hotstreak.co.uk from the address registered on your account. We answer messages in the order they arrive.

What to have ready when you write

Most questions are settled in a single reply when your message includes:

1. The username on your account with us.
2. The game, bonus or transaction your question is about.
3. The date and time it happened, and your time zone if it is not UK time.
4. A short note on what you expected and what happened instead.

Please never send your password or full card details. We will not ask you for them.

Questions we help with

• Registration, account access and verification of your documents.
• Deposits, withdrawals and the payment methods shown in the cashier.
• Bonuses, wagering requirements and promotional terms.
• Technical issues, such as a game that will not load or a round that did not finish.
• Safer gambling tools, including deposit limits, time-outs and self-exclusion.

Complaints

If you are not satisfied with an answer, e-mail support@casino-hotstreak.co.uk with Complaint in the subject line and include the details listed above. We acknowledge your message, look into what happened, and reply once our checks are complete. If the matter is still unresolved after our final response, we will explain the next step open to you.