About Us

Who we are

Hot Streak Casino is an online casino for players in the United Kingdom. We run one site, in English and in pounds sterling, for adults who want slots, live dealer tables and jackpot games from a single account.

Our games come from established studios that supply licensed operators. The titles available to you, and the stakes you can play at, are the ones shown in your account when you sign in.

• Slots from a range of studios, from classic three-reel titles to larger feature games.
• Live tables hosted by human dealers, covering the usual roulette, blackjack and baccarat formats.
• Jackpot games, with prize pools held and paid out by the studio that runs the game.

What we stand for

• Fair play. Game outcomes come from the studio's random number generator, not from us, and a result cannot be changed once a round has started.
• Clear terms. Bonus conditions, wagering requirements and withdrawal rules are set out in the cashier before you opt in.
• Fast payouts. We release withdrawals as soon as the checks on an account are complete, and we pay back to the method you deposited with wherever possible.
• Safer gambling. Deposit limits, loss limits and time-outs sit in your account, not behind a support request.
• 18+ only. We will not open an account, take a deposit or pay a withdrawal for anyone under 18, and we ask for proof of age when we need it.

How we look after players

Account verification

Before a first withdrawal, and sometimes earlier, we ask you to confirm your identity, your address and the ownership of your payment method. The documents we need are listed in your account, and our team checks them as quickly as the information allows. These checks are a condition of holding a gaming licence.

Secure payments

Deposits and withdrawals run through the payment providers shown in the cashier, which handle your card and account details under their own security standards. We hold only what we need to run your account and never ask for your full password or a card PIN.

Support around the clock

Our team is available every day of the year. Start a live chat on any page of the site, or e-mail support@casino-hotstreak.co.uk with your username so we can find your account. If an answer does not settle the matter, ask for it to be escalated and your complaint will be looked into under our complaints procedure.